Never reply to texts or emails asking for personal information. Don't call phone numbers or click on links contained in these messages. FCNB will never ask you to submit your access id, passcode or other personal information by text or email.
Lost or Stolen Debit Card
If your debit card is lost or stolen, contact our Debit Card Department as soon as possible at (304) 574-1212 to close the card. If you need to report a lost or stolen debit card after our business hours, please call 1-800-264-4274. After your card is closed, please come to the bank in person to apply for a new debit card.
If you have loose coin that you want to exchange for currency, please bring it to our Fayetteville Lobby. We have a coin counter that will make counting your coins more efficient and your wait considerably less.
Bank Assets for Sale
Click the Loans tab, then Bank Assets for Sale to view the current list of assets for sale.
Maintenance to install security patches or server maintenance usually occurs on Sundays between 12:00 AM and 7:00 AM, and maintenance usually causes intermittent outages to Internet Banking and sometimes also Touch Tone Teller.
We take protection of your personal banking information seriously.
We also want to make sure our customers are aware of security measures they should take as well, and we want to educate consumers and businesses about fraud and scams so you can help protect your account information.